Salesforce CRM Administration

Unit 1:Introduction to Cloud Computing

 What is Cloud Computing

•  Cloud Computing Services
•    SAAS(Software as a Service)
•    PAAS (platform as a service)
•    IAAS(infrastructure as a service)

Different Types of Clouds

• Public Cloud
• Community Cloud
• Hybrid Cloud
• Private Cloud

Unit 2:Introduction to Salesforce Admin

• Sales Cloud Concepts 
•  Products
• Price Books
• Campaign
• Lead             
• Account
• Contact
• Opportunity
• Case

Unit 3: Force.com Platform

• Create User in Developer Edition with Force.com
• Standard applications
• Standard Tabs
• Standard Objects and relationships